Can Highmark members change their primary care provider?

Highmark members can change their primary care provider through the member portal or by contacting customer service. This option is designed to ensure that members have the flexibility to find a healthcare provider that fits their needs best, promoting better patient-provider relationships and overall health outcomes. Accessibility through a user-friendly online platform or customer support helps streamline this process, allowing members to make changes efficiently when necessary.

The other options imply restrictions that are not applicable. For instance, suggesting that a change requires a doctor’s approval limits members' autonomy over their healthcare choices. Additionally, stating that changes can only happen during specific enrollment periods would make it unnecessarily cumbersome for members to switch providers when their needs change dynamically. Hence, the correct approach is to empower members with the ability to manage their primary care providers freely and conveniently.