What is the primary purpose of a claims adjuster in insurance?

The primary purpose of a claims adjuster in insurance is to investigate and settle claims. This role is crucial in the claims process following an incident that leads to a policyholder seeking compensation. Claims adjusters gather evidence, interview relevant parties, assess damages, and determine how the policy applies to the claim. Their thorough investigation helps ensure that claims are handled fairly and in accordance with the terms of the insurance policy.

This role is vital because it directly impacts how quickly and effectively claims are resolved for policyholders, which in turn affects customer satisfaction and the overall reputation of the insurance provider. By focusing on settling claims, adjusters help to expedite the claims process and provide timely support to insured individuals dealing with losses.