What type of information can members expect to find in their Highmark welcome packet?

Members can expect to find plan details, contact information, and resources for services in their Highmark welcome packet because this packet is designed to orient new members to their coverage. It typically includes essential information such as benefits, costs, and available services, helping members understand how to effectively use their plan from the outset. Contact information is also provided so that members know how to reach customer support for any questions or assistance they may need. This comprehensive approach supports members in navigating their healthcare options effectively.

In contrast, while other choices mention important types of information, they do not encapsulate the full range of information included in the welcome packet. Coverage restrictions may be part of the plan details, but they are not the only information provided. Monthly billing statements and payment options are related to ongoing administration rather than initial onboarding. Detailed medical history instructions would be more specific to a member's medical journey, which isn’t typically included in a welcome packet designed for general information sharing.